Purchase includes free access to book updates online and a free trial membership in the publisher's book club where you can select from more than a mi...
A foremost researcher on service quality in America builds a comprehensive model of what makes an organization successful--in a far-reaching guide on ...
Discovering the Soul of Service by Berry Leonard L.Hardcover
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation?...
Enterprise History Through the eyes of the company MaverickThe recession in the housing market, which led to my sudden unemployment, created the perfe...